Frequently Asked Questions

Entering the Space

What is Sync In Massage & Wellness?

Sync In is not merely a massage studio—it’s a sanctuary, a threshold space where the body remembers itself as more than flesh and form. Here, therapeutic touch meets energy medicine, and each session becomes a ritual of return: to stillness, to wholeness, to the wisdom of your own body. This is where healing begins—not by fixing, but by listening.

Who will be holding space for me?

Every session is guided by Michael Toniolo—licensed massage therapist, Reiki practitioner, and intuitive bodyworker. With a foundation in clinical precision and a gift for sensing the unseen, Michael blends deep skill with a quiet, attuned presence. You can read more about his background here.

What makes this work different from traditional massage?

At Sync In, nothing is off-the-shelf. There are no formulas—only the fluid intelligence of your body, guiding the way. Each session weaves together intentional touch, energetic alignment, and somatic presence. The result is both therapeutic and transcendent: a conversation between structure and spirit.

Energy Work & Subtle Medicine

What is energy work, really?

Energy work is a quiet tending to the invisible layers of your being—the energetic anatomy beneath your skin. Using gentle touch, Reiki, breath, and subtle cues, we clear stagnation and support the flow of life force (prana, chi, spirit—whatever name you give it). Many experience it as a sense of grounding, clarity, release, or lightness.

What is Craniosacral Therapy?

A light-touch modality focused on the craniosacral system, nervous system, and fluid dynamics of your body. Subtle, profound, and deeply grounding, this session is an invitation into deep stillness and inner resonance. Perfect for those dealing with trauma, overwhelm, or seeking nervous system reset and inner balance.

What is Thai Massage?

A traditional therapy combining assisted stretching and deep, gentle compressions along energy lines to enhance flexibility, relieve tension, and promote overall relaxation. Sessions are performed on a floor mat, fully-clothed. Clients should wear loose fitting or stretchy clothing. This holistic approach supports improved circulation and balanced energy flow, contributing to a sense of well-being.

Are energy work and Craniosacral available on their own?

Yes. You may receive a session focused purely on energetic balancing—clothed, restful, and spacious—or choose a blended experience that includes both massage and energy healing. Both are sacred, both are valid. Follow what calls you.

What might I feel during or after a session?

Some feel warmth, tingles, or subtle waves. Others experience deep rest, tears, insights, or a softening they can’t quite name. There is no “right” way to experience this work. Whatever arises is welcome. Whatever shifts, is enough.

Can energy work support emotional healing or nervous system regulation?

Absolutely. Energy work can be a powerful ally in the unwinding of anxiety, overwhelm, and trauma residue. It creates space—for breath, for rest, for your nervous system to remember safety. From there, true healing can emerge.

The Flow of the Session

How do I book?

You can book you first session by contacting us through our contact page, or reach out by text or phone at (630) 492-6670. If you’re unsure what you need, we’ll figure it out together.

What should I expect in my first session?

We’ll begin with a gentle check-in: What’s present for you today? What’s asking to be seen, heard, or held? From there, the session unfolds intuitively—grounded in clinical knowledge, guided by your body’s subtle signals. Expect deep listening, reverent touch, and no rush.

Do I need to bring anything or prepare?

Nothing is required. You are enough, just as you are. That said, hydration and gentle awareness can help you tune in before and after your session. If receiving energy work, wear something soft and comfortable. For massage, all materials are provided for your comfort.

How much am I going to have to undress?

You will always have the option to disrobe to your level of comfort. Most people choose to undress completely or leave on their underwear, depending on what feels right for them. You’ll be fully draped to your comfort with a sheet, blanket, or towel the entire time; uncovering only the area being worked at any given time. Your comfort and privacy are top priority. For Reiki, Crainiosacral, and Thai massage stand alone services, please wear loose-fitting or stretchy clothing (such as you would wear to a yoga class).

Can I combine massage and energy work?

Yes—and most do. The integration of structural and energetic work is where the magic often lives. These sessions may include massage, breathwork, Reiki, craniosacral holds, or stillness—woven together in support of your deepest healing.

The Logistics

What’s your cancellation policy?

Please allow at least 24 hours’ notice for cancellations or rescheduling. Life is complex—if something unexpected arises, just communicate with care. Late cancellations may be subject to a fee.

Do you offer gift certificates?

Yes. A session at Sync In makes a beautiful gift—for birthdays, transitions, or simply to say “I see you.” Gift certificates are available in any amount and can be purchased here.

Should I tip?

Tipping is not required, though always appreciated. More than anything, your presence, trust, and openness are the most meaningful exchange.

How often should I come?

Your body knows. Your therapist can help you decide as well. Some come weekly in times of transformation. Others return monthly to recalibrate. We’ll find a rhythm that honors your needs, your budget, and your journey.

What if I don’t know what I need?

You don’t have to. Just show up. The body remembers. The energy speaks. Together, we’ll listen—and follow what arises.

What if my question still isn’t answered?

No worries. You can use our contact form, or call or text Michael at (630) 492-6670.